Issue link: https://www.e-digitaleditions.com/i/850954
E n s u r i n g a S t r o n g F u t u r e 43 | P a g e Customer Services Customer Services is dedicated to providing exceptional service and support to our customers. They manage many functions throughout a customer's lifecycle including the initiation and termination of service, ongoing assistance and the management of troubled accounts. Often the only people that customers interact with directly, our Customer Services staff is highly trained, patient, professional and understanding. Customer Services also serves as a hub for workflow within the District, working closely with Engineering, Operations, Information Technology, Finance, and Communications to provide vital data. There are two interconnected segments to Customer Services: the District's Support Center and Field Services. Together these areas work together to accomplish a mutual goal of obtaining meter data that is used for customer billing and reporting. Padre Dam's Support Center is made up of highly skilled Customer Service Representatives that provide support to approximately 24,000 residential and commercial accounts. Each of these accounts receives a monthly water and/or sewer bill generated by the department which includes current and historical consumption information. Staff is trained to provide a positive customer experience and assist with questions or concerns. Padre Dam Field Services Technicians are some of the most highly skilled in the industry; their demanding job requires a skill set that includes technical knowledge, interpersonal skills and physical stamina. The Field Services Technicians are responsible for responding to customer calls in person, investigating problems with water service or meter reads and turning on or off service. They are also responsible for managing the District's Advanced Metering Infrastructure (AMI). Customer Services