PADRE DAM

Five Year Business Plan: Fiscal Year 2018-2022

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Description Goal Staffing Time to Hire Less than 45 days Cost per hire Less than $500 Create District HR Video Completed by end of FY19 Assessment on Need for Salary Survey Completed by end of FY22 Number of Internships Min of 2 per year Internal Promotions 20% Involuntary Turnover Less than 5% Engagement Stream Engagement 95% monthly Maintain Employee Recognition Events Annually Active laterals More than 12 annually Performance Job Related Goals on Annual Review 100% EE On Development Plans 40% Maintain Mandated Training As required by law Pay for Performance Assessment 100% of Annual Reviews on time Workers Compensation Workers Compensation Incident Rate Baseline 2017 (4.40%) – goal is below 5% XMOD Improvement Maintain at or below 1.18 Credit Incentive Points Strive for 90% or better each year to offset premiums Description Goal Capital Program Development and Implementation Expend or commit planned CIP budget 85% by the end of the Five Year Business Plan Minimize overall change orders for CIP program Below 10% Provide project update to Stream when project is bid 100% of projects Planning and Compliance Update Sewer System and Urban Water Management Plans Complete by 2020 Renew NPDES permit Renew by 2021 Review and update Comprehensive Facilities Master Plan Complete by 2021 Implement Ph1 of the East County AWP Program Complete by 2022 Development Services Review and Update Capacity Fee Review quarterly, update per policy Provide Development Projects update to website and Stream Quarterly Complete plan review of projects Within 4 to 6 weeks of project completion Inspection Dig Alert Response Within 2 days of notification and accuracy rate of 99.9% Close out projects timely Within 3 months of filing of notice of completion Right of Way (R/O/W) Resolve any encroachment Within 6 months of discovery Ensure necessary R/O/W for development projects / capital projects is acquired Before finilization of plan review / before bidding projects ENGINEERING AND DEVELOPMENT Quarter 1st 2nd 3rd 4th 1st 2nd 3rd 4th PADRE DAM MUNICIPAL WATER DISTRICT FIVE YEAR BUSINESS PLAN FY '18 - '22 QUALITATIVE PERFORMANCE INDICATORS AND GOALS WORKFORCE MANAGEMENT AND SUPPORT Quarter Workforce Management and Support Engineering and Development Customer Services Operations and Water Quality Financial Management Park and Campground Public Communication Information Technology Ensuring a Strong Future APPENDIX A - 1

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