Issue link: https://www.e-digitaleditions.com/i/850954
E n s u r i n g a S t r o n g F u t u r e 67 | P a g e APPENDIX A - PERFORMANCE INDICATORS The District's Five Year Business Plan supports the overall goals identified in the recently completed Padre Dam Strategic Plan. Key Performance Indicators (KPIs) provide the day-to- day tracking and direction to effectively reach the goals that support the Strategic Plan within the financial guidelines of the Business Plan. Padre Dam utilizes KPIs as an instrument to track performance metrics, plan and adjust staffing levels, and communicate goal completion. As part of the development of the Plan, each Department identified Qualitative and/or Quantitative goals to measure as KPIs. These goals, uniquely track Departmental performance and create a clear, focused perspective that begins at the workgroup level. Departmental and organizational goals build off the foundation of the workgroups and provide a balanced overview across Padre Dam. Qualitative Indicators are those that show performance towards or achievement of a specific goal. Some Qualitative Indicators are ongoing performance measurements while others are specific milestones that must be met. It is important to track Qualitative Indicators quarterly to ensure staff stays focused, identify if there is a risk a goal may not be achieved or to communicate when a goal is complete. Quantitative Indicators show performance against a specific number of planned tasks. It is important to track Quantitative Indicators quarterly to show performance against a goal but it is also important to look at them cumulatively; there are a number of reasons a task may fall behind in one period but it is also possible to exceed a goals in future periods so that the cumulative goal is met. Staff will also track and report on unplanned/unscheduled work to provide workload context. The remainder of Appendix A shows the identified KPIs that provide transparency and accountability on the numerous goals, programs and projects that will be completed by the District throughout the Five Year Business Plan. Staff will report performance against these indicators quarterly to the Board; the first and third quarter will be a note in file and the second and fourth quarter will include a written report. Qualitative Indicators will be reported as either "Off Task", "On Task" or "Complete" each quarter: Quantitative Indicators will be reported on the report card as either "Good", "Fair" or "Poor" performance to goal, quarterly and cumulatively: