Issue link: https://www.e-digitaleditions.com/i/850954
E n s u r i n g a S t r o n g F u t u r e 46 | P a g e Customer Services – Key Focus Areas •Bill customers correctly and timely •Process and apply customer payments accurately and promptly •Ensure customers remain current on bill payment and take the required steps to minimize bad debt Billing, Receipts and Collections •Answer customer inquiries effectively •Fix billing issues promptley when they arise •Resolve conflicts appropriately and equitably Customer Assistance •Provide service to the customer at their home or business to resolve questions or complaints •Ensure the District's AMI system is working properly for water bills to be processed timely and accurately •Maintain and replace the District's water meters and radios for accurate billing and revenue collection Meter Services and AMI •A •B •C Focus Area 4