Issue link: https://www.e-digitaleditions.com/i/850954
Description Goal Billing, Receipts, and Collections Maximize collection of bad debts Reduce bad debt sent to agency by 10% Decrease printing and mailing costs Increase number of e-bill users by 10% Customer Assistance Increase response to customer inquiries Minimize abandoned calls and reduce customer call wait times Track registered users of Aquahawk online water use portal Increase customer registration by 30% Meter Services AMI Increase efficiency and performance of upper level AMI System Reduce AMI Gateways from 44 units to 17 units by end of 2017 Increase efficiency and performance of upper level AMI System Reduce number of repeaters in AMI infrastructure 50% by end of 2019 Reduce manual meter reading Maintain AMI electronic reading percentage of over 99% at all times Description Goal Operations and Maintenance Department - General Expand the use of GIS Ongoing Pursue solutions to the flooding issues in Sycamore Creek Ongoing Complete all regulatory reports Annually Construction Group Site paving projects Ongoing Minimize Sewer Hot Spots using Smart Cover technologies Ongoing Water Operations Install reservoir management systems By 2020 Site security upgrades Ongoing Ready all pump stations for bypass pumping operations By 2021 Water Recycling Facility Meet permit discharge requirements 365 days Ongoing Perform required maintenance of all major plant equipment annually Annually Overhaul one vertical turbine pump and motor Bi-Annually beginning 2019 Evaluate a new computerized maintenance program Ongoing Laboratory and WRF Control Room upgrades By 2018 NPDES Permit renewal process Ongoing (Expires in 2021) Description Goal Accounting Time to Run Payroll Less than 4 days Timely processing of Invoices Realize 90% of discounts available Timely filing of all IRS/State of CA payroll related reports Within 30 days after quarter end Timely issuance of 1099s and W2s Annually By January 31 each year Timely distribution of financial statements To Board by 2nd meeting each month Timely distribution of audit To Board by 2nd meeting in November Timely filing of State Controllers Report Annually by January 31 Stay Current on Munis Software Convert to V11 by end of FY '18 Budgeting and Planning Timely budget completion Finalized and approved before beginning of each fiscal year Timely completion of Budget to actual reports for departments By 3rd week after month end Issue 10 Year History report Annually Draft by October 31 each year, final within 30 days of completed audit 1st 2nd 3rd 4th FINANCIAL MANAGEMENT Quarter OPERATIONS AND WATER QUALITY Quarter 1st 2nd 3rd 4th 1st 2nd 3rd 4th PADRE DAM MUNICIPAL WATER DISTRICT FIVE YEAR BUSINESS PLAN FY '18 - '22 QUALITATIVE PERFORMANCE INDICATORS AND GOALS CUSTOMER SERVICES Quarter Ensuring a Strong Future APPENDIX A - 2