Issue link: https://www.e-digitaleditions.com/i/850954
Description Goal Government Relations Provide comments on items with impact to Padre Dam At least 90% of items that have an impact on Padre Dam and ratepayers Legislative Updates to the Board At least semi-annually Enhance relationships with elected officials Meet with annually and share important District news regularly Description Goal IT Infrastructure and Operations Transition to Exchange Online and Office 365 Complete by 7/1/2018 Upgrade Active directory domain level to 2012/2016 Complete by 1/1/2019 Expand and maintain data and telecommunications networks Ongoing Replace phone system with a unified system District wide Complete by 9/1/2108 Upgrade all servers to Microsoft Windows Server 2012-2016 Complete by 12/1/2020 Implement IT/GIS staff technical training program Ongoing Implement IT/GIS staff change management training program Complete by 12/1/2018 Improve Documentation and tracking of all IT contracts Ongoing IT Service and Applications Migrate services to Cloud computing models where feasible When feasible Place all major applications on an update schedule Complete by 7/1/19 Improve SQL report access and availability Complete by 7/1/2020 Improve multiple source data integration Complete by 7/1/2020 Implement end user operating system and application training program Complete by 12/1/2019 Expand mobile user access to District information and applications Ongoing Improve IT Service Delivery Ongoing Upgrade all compatible desktops to Windows 10 Complete by 1/1/2019 Improve Help Desk ticket response time Ongoing Develop web-based IT/technology orientation for new employees Complete by 7/1/2019 Information Security Expand end user interactive Cyber Security awareness program Complete by 12/1/2017 Conduct a districtwide cyber security assessment Annually with periodic updates Generate Backup And Recovery Plans for server hardware recovery Ongoing Generate Backup And Recovery Plans for data recovery Ongoing 1st 2nd 3rd 4th INFORMATION TECHNOLOGY Quarter QUALITATIVE PERFORMANCE INDICATORS AND GOALS PUBLIC COMMUNICATION (Cont.) Quarter 1st 2nd 3rd 4th PADRE DAM MUNICIPAL WATER DISTRICT FIVE YEAR BUSINESS PLAN FY '18 - '22 Ensuring a Strong Future APPENDIX A - 4